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June 23, 2007

#35 Missed Opportunities

Podbutton_1_8_2 Dana Bushman, passenger on the now famed Continental Airlines flight 71, gives us an inside look into the chain of events that has turned out to be a PR nightmare for the airline. Listen and learn how mistakes and crisis can actually turn out to be a fabulous opportunity to be remarkable...when handled correctly.

Link to the MP3 (to listen or download)
Link to the Show Notes

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