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Dana Bushman, passenger on the now famed Continental Airlines flight 71, gives us an inside look into the chain of events that has turned out to be a PR nightmare for the airline. Listen and learn how mistakes and crisis can actually turn out to be a fabulous opportunity to be remarkable...when handled correctly.
Link to the MP3 (to listen or download)
Link to the Show Notes
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Great Post..Thank you for post. It is quite useful information for us. I will also forward it my friends also.
Posted by: London Hotels | November 13, 2009 at 10:51 PM